FREQUENTLY ASKED QUESTIONS

I never received the email to complete Step 2 of the registration process. What should I do?
Please send an email to staff@ldesp.org that includes your name, email address, and the course(s) you wish to enroll in. The staff will set up your account and send access instructions to you.

What should I do if I don't remember the password I used in Step 1 of registration?
If you have not completed both Step 1 and Step 2 of the registration process, your account has not been created. You will need to begin the registration process again here: Register for Online Courses

I am locked out of my account. What should I do?
If you have completed both Step 1 and Step 2 of the registration process successfully, please send an email to staff@ldesp.org to ask for assistance. If you have not completed both Step 1 and Step 2 of the registration process successfully, your account has not been created and you need to begin the registration process over here: Register for Online Courses

How do I reset my password?
You can reset your password, username and other account details (if needed) from the "Your Account" button linked here: Your Account

My username/password is being rejected by the system. Why?
Usernames and passwords may only contain letters, numbers, and the dash and underscore characters. Periods, spaces, and special characters are prohibited.

How do I enroll in a course? Do I need to re-register?
You do not need to re-register. Please send an email to staff@ldesp.org and specify which course you wish to enroll in. The staff will enroll you.

Where can I find my certificate of completion?
In most courses, certificates of completion can only be downloaded immediately upon receiving a passing score in a course's Key Concepts Review quiz. If you were unable to download your certificate after receiving a passing score, please send an email to staff@ldesp.org for assistance. The staff will verify your passing of the Key Concepts quiz and issue your certificate.

For courses that do not have a Key Concepts Review quiz, certificates can be downloaded from the "Completion: Phase I" link in the left column of the course.


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TO FIND OUT MORE ABOUT

LDESP Program Contact the Program Manager, COL (R) Bob Tomasovic or the Operations Officer, COL (R) Ben Hussey

LDESP Seminars Contact the Operations Officer, COL (R) Ben Hussey to schedule or find out more about the seminars.

Online Courses/Biweekly News Updates. If you are an officer deploying to one of the stability operations mission, you can select the Register for Online Courses button to register for our online courses. If you are a family member of someone deploying to stability operations or belong to a Family Support Group, please e-mail the LDESP Staff a staff@ldesp.org to request for access to courses.

You will receive our electronic updates once you register to the LDESP site. Subscription is limited to soldiers deploying to stability operations or requesting family members/family support groups.

If you are experiencing difficulties registering for the online courses or using the web site, please use the Help tab or e-mail the LDESP staff at staff@ldesp.org

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